EMS Centre
Available 24 hours every day to provide immediate support, Toshiba's EMS Dispatch Centre is a single-source solution that serves as the first line of defence in resolving system issues and applications questions.

• Service and applications support expertise, including problem/solution databases and electronic documentation.
• Rapid response with an immediate connection to a customer solutions specialist.
• Fast problem diagnosis through a team of system experts.
• On-line diagnosis through InnerVision™ Plus speeds resolution of image quality problems.

InnerVision™ Plus*
Remote technology services capability ensures equipment is running at peak efficiency.

• System quality assurance, monitoring and performance mapping for both Toshiba and non-Toshiba diagnostic imaging equipment.
• Immediately begin on-site problem resolution through the EMS Centre.
• Quickly detect image and system performance degradation.
• Minimize unscheduled downtime.

Networking solutions
Make a better connection to the future via Toshiba's networking solutions that continue to lead the way in information management.

• Streamline diagnosis of DICOM connectivity issues through Toshiba's exclusive DICOM Diagnostic Suite
• Ensure high-quality performance through Toshiba's proven DICOM connectivity in a multi-vendor environment

Flexible service offerings
Toshiba offers a wide variety of services maintenance programs, so you can plug into the assistance you need in order to cost-effectively keep your systems running at optimal efficiency.

• Maintenance agreements: Toshiba's agreements match your operation needs with tiered levels of services
• Partner agreements: Partner agreements are ideal for customers who need the flexibility to balance fixed and variable services costs

Training Academy
The International Training Academy specializes in dynamic, computer-based training. We bring your in-house engineers together with our system experts, increasing your access to the most advanced training tools and product information available today.

• Computer-based training, CD-ROM technology, and on-line access to information.
• Powerful, interactive, hands-on training.
• Expansive "clinical settings" provide a realistic and uncomplicated learning environment.
• Multi-modality clinical applications training.

Parts support
Accessible 24 hours a day, 365 days a year, Toshiba's parts support network delivers quality parts, when and where you need them.

• Main parts distribution centre located in Markham, Ontario.
• Worldwide stock locations that support customer requirements for rapid deliveries

Financing
It's easy to develop acquisition programs that match your requirements-with Toshiba Medical Finance.
Toshiba Medical Finance is the single source for all your system financing needs, providing a custom finance program that maximizes the value of your investment in Toshiba imaging equipment through:

• 100% financing
• Flexible end-of-lease options
• An additional source of capital
• Single-source equipment and service contracts financing
• Easy add-ons and upgrades

• Budgeting is made simple, as most costs associated with installing your system can be financed and paid in monthly or annual payments, depending on your needs
• Terms can be structured to maximize cash flow and eliminate large cash outlays

The global Toshiba network
Toshiba offers the strength of a global network of technologically advanced companies. With its 120-year history and world-renowned reputation for quality and flexibility, Toshiba is uniquely qualified to provide you with comprehensive solutions.

For more information on Toshiba Services and support programs, call us today at 800-668-XRAY (9729).

*InnerVision™ Plus is not currently available on all equipment.