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Toshiba customers benefit from Toshiba’s Canadian service and support teams and the company’s commitment to uptime. Toshiba’s global call centre in Mississauga employs more than 300 technically skilled staff and serves Toshiba customers worldwide. Customers receive extraordinary virtual support through Toshiba’s call centre, national and regional services and dedicated service technician support for large customers.
 Toshiba service facts:
Customer calls are answered in less than 45 seconds
Ninety percent first call resolution rates
Toshiba manufactures most Toshiba notebook computer components
Toshiba can replace 90 percent of parts by the next business day
Service works with Canadian research and development team to manage customer concerns
Only Toshiba certified and trained technicians are allowed to repair units
Toshiba is committed to being a long term business partner and invests in customer satisfaction with ongoing account teams committed to ensuring consistent end user productivity for large customers. When a corporation purchases more than 50 notebook computers, they receive continued attention from their sales professional, a dedicated systems engineer and support specialist to ensure minimal downtime. Additionally, there are 328 Toshiba trained and Authorized service partners in Canada and a variety of service programs including next business day onsite service, extended warranty coverage, data recovery and accidental damage programs.
| Toshiba's service and support helps ensure customers uptime and business continuity. The programs are designed for mobile computers. Toshiba's dedicated approach to manufacturing the majority of its notebook computer components means that customers get their products repaired, when they need them repaired with 90 percent of parts replacement happening the next business day. |
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Wherever customers need to take their notebook computer, Toshiba offers a comprehensive network of global service providers. There are Toshiba authorized services providers in 96 countries and include 863 service partners with 1,793 locations internationally. There are Toshiba authorized service providers almost anywhere a notebook computer can travel.
Toshiba’s service and support helps ensure customers uptime and business continuity. The programs are designed for mobile computers. Toshiba’s dedicated approach to manufacturing the majority of its notebook computer components means that customers get their products repaired, when they need them repaired with 90 percent of parts replacement happening the next business day.
Toshiba is committed to highest standards of customer service and support on a global basis. Toshiba’s International Limited Warranty and global call center infrastructure mean customers can be assured of high quality service wherever in the world they take their notebook computer.
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