Product
Where can I go to see Toshiba's consumer/corporate notebook models?
Can I customize my notebook prior to purchase?
Does Toshiba offer refurbished notebooks?
Does the English and French version of a notebook become available at the same time?
Will the integrated modem in my Toshiba notebook work in other countries? Do I need to purchase an accessory?
If I upgrade my Toshiba notebook with a larger HDD, memory or other products, will this void the warranty?
What is the difference between Toshiba's notebook lines?
Why doesn't toshiba.ca have the same product line-up as those found on toshiba.com?
How can I obtain parts for my Toshiba product?
Can my Toshiba notebook be used in other countries?

Ordering


How can I ensure that my order has been accepted?
What are the benefits of registering online with ShopToshiba?
Is there a retrieval procedure for a forgotten username/password?
Can I check the status of my completed order on-line?
What should I do if the product I want is not on Toshiba's website or shows up as 'Not in Stock'?
Can I cancel my order after it has been submitted?
How do I get a sales receipt for my order?
What is the fastest way to search for a specific Toshiba product?
Can I place an international order through ShopToshiba (Use an international billing of shipping address)?
Do you accepts P/O's for orders?
If I buy more than one unit do I get a volume discount?

Privacy and Security
Is my personal and credit card information that I enter on-line going to be kept secure?

Warranties
Where can I purchase an extended warranty for my Toshiba notebook?
Are there international warranties for my Toshiba notebook?
Can I buy an extended warranty directly from Toshiba, even if I purchased the unit from retail?
What does the Toshiba manufacturer limited warranty cover?

Payment
Are prices shown on Toshiba.ca in Canadian dollars?
What forms of payment are acceptable?
How much tax would I be paying on an order?

Shipping
Can we pick up our on-line orders once it is ready?
When will my order ship?
How is my order shipped?
Is it possible to have a different Billing and Mailing address for my order (i.e. send the products as a gift to someone else)?
If my order is late, damaged, or incomplete when received, what should I do?

Support
How can I get my technical questions answered?
How can I obtain support for my Targus accessories or Kingston memory?
Where is the closest Authorized Service Provider to me?

Returns
What is the return policy for products purchased online through ShopToshiba?
How do I return products purchased online?