Toshiba Business Solutions
Toshiba Business Solutions (TBS) is a sales and service group, with sales and service branches in major Canadian cities, and is dedicated to bringing Toshiba Print Solutions directly to the Canadian business community. TBS is a subsidiary of Toshiba of Canada Limited, a market leader in the development of innovative document imaging solutions. Toshiba of Canada Limited is part of the Toshiba Corporation, one of the world's most respected companies and a $73 Billion electronics technology leader. With its direct B²B operations and the largest independent dealer network in Canada, TBS is able to quickly respond to customers from coast to coast.
• Installing copier, facsimile, multi-functional and colour equipment at customer sites.
• Performing equipment service on a required basis within specific time parameters.
• Responding to customer calls in a prompt and efficient manner.
• Maintaining all Company tools and materials, including an accurate inventory of parts.
• Provide onsite and phone support for expansive client base
• Communicating with the Supervisor regularly on all aspects of service.
• Completing required service and equipment performance reports as required
• Focus on customer service and interaction
• Excellent time management and communication skills
• Ability to work efficiently with minimal supervision
• Possess a valid driver’s license and reliable transportation
• Some travel will be required occasionally
• Minimum 2 years experience connecting and supporting PC on LAN’s with a focus on printing and scanning.
• Working knowledge of email systems including MS Exchange
• Working knowledge of MAC OSX desktop support and printing support
• Exposure to general networking protocols, specifically TCP/IP
• Experience using and installing diagnostic and backup software
• Must possess hardware/software troubleshooting skills combined with good written and oral communication skills.
• Experience in servicing PC’s, and file servers
• Experience in servicing Multi-function Printers an asset
• A+ certification required.
• PDI + Certification an asset
• Network+, MCSE, Server+ certification an asset.
• Ability to work in a fast paced environment with high call volumes.
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