Maintenance and support for Telecom Products has been transferred to Mitel Networks, Inc
Mitel offers a complete suite of tools that work with your IP communications systems and will enhance your communication capabilities, no matter what size of business you have.
Media Application Server:
Mitel’s Media Application Server (MAS) integrates with Strata CIX™ IP telephone systems to host a variety of value-added unified communication applications within one platform.
Call recording and logging systems record, store, organize, and play back telephone calls, avoiding communication disputes. Recording applications also help improve the quality of your business operations, from training and quality control to customer service.
Combine the capabilities of your computer and telephone into one powerful unified communication tool. Call control from your PC lets you dial, answer or transfer calls, and more, using your mouse without picking up the telephone.
Contact Center Solutions:
A well-managed call center can serve customers quickly, efficiently, and cost-effectively. Mitel's Contact Center Suite runs as an application on the Media Application Server, connected to an IPedge or Strata CIX system. A variety of Automatic Call Distribution features like priority queuing, online inquiry and reporting, makes it easy to manage inbound calls and optimize the contact center operations.
Mitel’s FeatureFlex® adaptability and customization tool, Strata® CIX™ IP telephone system, and Integrated Media Applications Server (MAS), let you tailor your telephone system far beyond standard options and features.
IPedge Application Server
Mitel’s IPedge telephone system family makes full-featured, business-quality IP telephony easy and affordable for small to midsized businesses and branch offices of larger enterprises. One compact server supports a rich set of capabilities that empower your people to work more effectively and the business to present an enterprise-class persona to the public.
IP System Administration and Management Tools:
IPedge Enterprise Manager and Strata CIX Network eManager® are simple, yet powerful tools for deploying and maintaining your telephone features and voice mail features. Whether you have one system or many networked together, Enterprise Manager and Network eManager makes maintenance easy via modem, direct connection, or your LAN/WAN.
Mitel’s Unified Communications help you respond with solutions such as presence, instant messaging, mobile unified messaging, CRM integration, mobility applications, and more.
Telephone System Networking:
Mitel’s IP telephone systems and multi-site networking enables you to interconnect your main office with branch locations and/or remote users. Private networking combines network-based features and the features of traditional PBX systems, reducing infrastructure, capital expenditure and operating costs, and increasing productivity.
VoiceMail Systems and Applications:
From small to large, basic to sophisticated, Mitel’s IP business communication systems offer a cost effective solution to your company’s voice mail needs. You get essential applications like Automated Attendant, Call Routing, Telephone Answering, Voice Messaging, Call Screening and more.