FAQ

Untitled Document
  1. What is the On-site installation location coverage for Display Solutions?
  2. If the On-site installation location is further than 50kms away from the below city centres, then additional charges will apply.

        • British Columbia: Vancouver, Victoria
        • Alberta: Calgary, Edmonton
        • Saskatchewan: Saskatoon, Regina
        • Manitoba: Winnipeg
        • Ontario: Toronto, Ottawa, Sudbury, Sault Ste Marie, London, Chatham
        • Quebec: Montreal, Quebec City
        • Nova Scotia: Halifax
        • New Brunswick: Fredericton, Moncton, Bathurst, Saint John
        • Newfoundland: St. John's

  3. What is considered standard installation*?

        • Display's no larger than 46" installed no higher than 5ft from the ground to the bottom of the display
        • Display's no larger than 69" installed no higher than 8ft from the ground to the bottom of the display
        • Wall Mount
        • Applicable walls need to be properly re-enforced prior to installation
        • No electrical work or construction required
        • An Ethernet cable or drop is present for Internet access

    *If the installation is not considered standard and custom work is required, then additional charges will apply

  4. Do all installs require a site survey?

        • Yes. We want to assess the site to verify the type of install that is required - standard or custom.

  5. What do my Content Services include?

        • Contact 1-800-TOSHIBA for information

  6. What type of warranty do I get with my display and media box?

        • Toshiba will provide 3 years of onsite exchange on our display and media box

  7. What services and support do I get with my Display Solutions?

    Toshiba will provide live agent technical support services from 9 am to 5pm, during business hours for your Display solutions.

    Technical support services are not available on the following day:
    CALL CENTER Hours of Operation for Toshiba during the holidays are:

        • Christmas - The Toshiba Call Centres will shut down 1800 - 1200 EST (12/24 1800hrs.to 12/25 1200hrs. (noon)
        • New Years - The Toshiba Call Centres will shut down 1800 - 1200 EST (12/31 1800hrs.to 1/1 1200hrs. (noon)

     


  8. What number should I call for Toshiba Display Solutions support?


  9. Do we provide training on our Content Management Software?

    Yes. Please call 1-800-TOSHIBA or your local Toshiba sales representative for more information.


  10. Do we have content creation packages available?

    Yes. Please call 1-800-TOSHIBA or your local Toshiba sales representative for more information.



 
 
 
Twitter UpdatedFacebook UpdateLinkedIn UpdateBusiness Blog UpdateGoogle Update